If you have any questions please email us at info@therm-a-seat.com. Our sales staff is
available Monday-Friday 9am-5pm EST.
We sell our products on this web site at full list price. For better pricing see your
dealer first.
2. Placing an Order:
Shopping with Therm-A-Seat is easy and safe. We update our product inventory daily to keep
you informed of our latest merchandise and specials. Just follow the steps below for an enjoyable online shopping
experience!
1. Browse our store using the category listing on the left side of every page throughout the
site.
2. When you see a product that you would like to purchase, click on the Add button to place
that item in your shopping cart.
3. When you have finished shopping, just click on the checkout button at the top of the
screen.
4. Here you will be asked for your Therm-A-Seat Account information. If you are a new
customer, just select "New Customer" and here you can input your shipping and billing information to make future
visits even quicker! If you have an account, just type in your email address and password that you used to
register.
5. Next you will be shown what products you have selected along with a subtotal and your
Billing and Shipping Information. If all is correct, select Next at the bottom of the page.
6. Select how you would like your package shipped and add any additional comments that you
may have for the order. We currently ship all merchandise via UPS and USPS. We gladly accept Visa, MasterCard and
American Express
7. The next page allows you to review your order. If everything looks correct, click "Save".
8. CONGRATULATIONS! Your order has been placed and you package will be shipped ASAP. The
next screen is your invoice. Print this for your records.
3. Shipping Information:
All orders are shipped by UPS and when possible shipped same day if the order has been placed no
later than 12:00 PM EST. We will attempt to ship all orders the next day.
4. Secure Shopping:
Therm-A-Seat uses the latest in SSL technology to secure and encrypt all information as soon
as you begin your checkout process. Your Information is sent to our secure server and can only be accessed by our
Sales Representatives. For your security, we do not store Credit Card Information on our servers. For this reason,
that is the only information you will be asked to enter once you have created an account to shop with us.
Secure Shopping:
We use a verified SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest
certificate services available. Your credit card information is encrypted while traveling the Internet.
5. Privacy Policy:
We at Therm-A-Seat value customer service and you can rest assured that your information
will not be given or sold to any 3rd party.
For Purchases—When you purchase a product with us, we ask
for the following information: name, address, phone number, e-mail address and credit card. This information is
used to process and follow up on your order. All information we collect from you is stored in a secure database.
E-Mail Addresses— We also collect e-mail addresses voluntarily provided to us for subscriptions. We use
these e-mails to notify customers about updates and special features on our website.
6. Payment Methods:
Therm-A-Seat gladly accepts Visa, MasterCard and American Express.
7. Return & Refund Policy:
If you are unsatisfied with our product for any reason, refunds and exchanges are available
30 days within the date of purchase accompanied with an authorized RMA number. Please write, email or call with a
your full explanation of reason for a refund or exchange. (Refunds or exchanges do not include shipping charges).
If an item arrives to you damaged, we will arrange for the item to be picked up and will then deliver a replacement
free of charge.
8. Customer Guarantee:
We guarantee your complete satisfaction with our products. If you are unsatisfied with any
of our products then please call our customer service line with your concerns. If you experience any factory
defects in materials or workmanship with any of our products then please call our customer service line for return
instructions and evaluation.
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